Warranty Policy
Warranty Policy
For damage and/or issues with your watch, we provide warranty support for each watch we sell for 1-year from the purchase date of the watch.
Warranty Exclusions
- This warranty does not cover damage resulting from the misuse of the movement, including but not limited to damage caused by dropping the watch, banging the watch, or any other improper use of the movement (including but not limited to setting the date at incorrect hours and damaging the date mechanism).
- This warranty does not cover water and/or liquid related damage to the watch. We test our watches to between 3 to 6ATM, but we do not advise swimming with our watches as water damage is typically the result of user error such as failing to properly screw-down crowns, pushers, and case backs.
- This warranty does not extend to issues with the timekeeping of the watch, unless it deviates by a significant amount per day. We regulate our watches to 10s/d on the bench, however, with real world usage, losing a few minutes per day is not abnormal for an automatic watch.
- This 1-year warranty does not apply to cosmetic damage, such that which results from wear and tear.
Warranty Shipping
Shipping charges to send the watch to our workshop are the responsibility of you, the purchaser. In the event that your warranty issue is valid, we will cover shipping charges to return the watch to you. However, if the issue is determined to caused by user error, then a return shipping fee will be assessed. We encourage you to work with us on troubleshooting before sending any watches to our workshop.
For issues with your watch, as well as for any questions about our return and refund policy, please contact us at help@medfordmods.com