Refund policy
Effective Date: April 4, 2026
Store: Medford Mods
Contact: help@medfordmods.com
Return Window
We accept returns within 14 days of the delivery date. To be eligible, your return request must be initiated within this window by contacting us at help@medfordmods.com
All returns are subject to a $50 per item restocking fee.
Eligibility Conditions
To qualify for a return, your item must meet all of the following conditions:
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In the same condition as received — unworn, unused, and unaltered
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All original tags and plastic wrapping still attached
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In its original packaging and plastic warp
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Accompanied by a receipt or proof of purchase
Items that do not meet these conditions will not be accepted and will be returned to the sender.
How to Start a Return
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Email us at help@medfordmods.com with your order number and reason for return
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Wait for our confirmation and return instructions before shipping anything back
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Ship your item to our studio in Medford, MA using a trackable shipping method
Note: Do not send items back without prior authorization — unauthorized returns will not be processed.
Return Shipping Costs
Return shipping costs are the responsibility of the customer, unless the return is due to a defective, damaged, or incorrect item received.
Damages & Incorrect Items
Please inspect your order immediately upon delivery. If your item arrives defective, damaged, or is the wrong item, contact us at help@medfordmods.com within 7 days of delivery. In these cases, Medford Mods will cover return shipping and provide a full resolution.
Exchanges
We do offer exchanges. Please contact us at help@medfordmods.com before placing a new order so we can guide you through the process. Do not place a new order until you have heard back from us.
Refunds
Once we receive and inspect your returned item, we will notify you of the approval status within 2 business days. If approved:
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A refund will be issued to your original payment method within 10 business days
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Your bank or credit card provider may require additional time to post the refund
If 15 business days have passed since your refund was approved and you have not received it, please contact us at help@medfordmods.com